Everything you need to know about Officeworks AU

Being the top retailer for office, home and education products in Australia, Officeworks strives to offer the prime range of products at the lowest prices with a commitment to good customer service. It is a part of the Wesfarmers Group and one of the popular office products retailers in the country with over 160 retail stores and over 7,000 employees. Scroll through the article to learn more about Officeworks:

Contact Information of Officeworks, AU

Company’s History

Established in 1994 in Richmond, Victoria, Officeworks was a part of the Coles Myer Group. With the hard work of its team and the trust of its customers, the company grew enormously and opened 30 stores by 2000. Later in 2003 and 2004, Officeworks acquired Viking Office Supplies and Harris Technology, respectively.   Meanwhile, the company builds its online store for office supplies and education products. The 100^th Officeworks store was built in 2007. The same year, Wesfarmers acquired Office works, which led to the formation of a new leadership team with several changes implemented – including the Officeworks Lowest Price Guarantee. The 150^th Officeworks store was established in 2013.

List of products

Officeworks provides a wide range of office, home and education products at the lowest prices with a commitment to good customer service. You can either shop in-store, online or via phone to access quality products at low prices. Some of the products at Office works include:

• Laptops, desktops, ipads and mobiles
• Tech accessories like earphones, Bluetooth devices
• Inks and toners
• Phones and mobiles
• Office supplies
• Furniture45
• Cleaning supplies
• Photo, printing and copy services

Officeworks supports local communities where suppliers, employees and customers live and work; and thus claims to be a sustainable and responsible company.

Local Community Footprint

Officeworks cares about the local community and is committed to supporting it through a range of activities, including local community groups, children’s workshops and sausage sizzles. Some of them include supporting children’s education through partnerships with The Smith Family and the Australian Literacy and Numeracy Foundation, protecting the environment through initiatives like Bring IT Back and Restoring Australia, sourcing products and services in a responsible and sustainable way, and releasing a sustainability report every year, which includes information on environment impact, sustainable materials, learning and development, ethical sourcing, future priorities and much more.

Price Beat Guarantee

Officeworks offers a ‘Price Beat Guarantee’, under which, the company offers a 5% discount if you find a lower-priced identical item at a competitor’s store. Here’s how you can avail the discount:

• Note down the price in a catalogue clipping or take a screenshot on your phone.
• Call or walk into your nearest Officeworks store to claim PBG discount. This cannot be claimed online.
• The store will confirm the price and give you 5% discount on the item.

This offer applies to all products stocked at Officeworks that are not excluded from the guarantee. Items excluded from the guarantee include coupon offers and cashback, commercial pricing and quantities, and stock liquidations.

Customer Privacy

Officeworks keep the secrecy of their customer data and implements industry-leading practices to protect important information. The customer data including messages, images and videos that may be lost in the repair process of a product. The customers are responsible for backing up or deleting their data. Any personal information taken from the customer will only be used to process and verify the return. Any financial information taken for a transaction is secured in controlled facility servers.

Free 2-Hour Click and Collect

The company provides a free 2-hour ‘click and collect’ service where customers can pick their orders can from the store. All you have to do is select the click and collect button while placing the order and select your preferred store pick up. This shopping option is the preferred choice for many customers who know what they want and don’t want to waste time browsing in-store. Consider the following things while placing a ‘Click and Collect’ order:

• If the products you order are in stock at your local Officeworks store, your order will be ready to collect in 2 hours from the time you place it.
• If you order products which are out of stock at your local Officeworks store, then you need to wait for the product to be delivered to your local store. The waiting time will be based on standard delivery times. You will then be notified SMS or email when your order is ready for collection.
• When you pick up an order from a store, don’t forget to bring your tax invoice, a valid photo ID and confirmation of your order so it can be verified.

Delivery Policy and Return Policy

Officeworks delivers to most business and residential addresses across Australia. However, the company doesn’t deliver to any Australian island, except Tasmania. For metro deliveries in areas like Sydney, Melbourne, Brisbane, Adelaide, Hobart and Perth, the company offers standard free next business day delivery. Orders below $55 or placed after 11:20 am on weekdays will have a delivery fee. Regional area orders have a fee of $5.95 and will reach customers by 3 business days. Country orders have a delivery fee of $25.95 and take about 5 business days.

The return or exchange process is simple at the Officeworks. Their products and services come with guarantees in compliance with Australian consumer law. The company offers a 30-days change of mind return or exchange policy.  However, some purchases are not entitled to refunds, like prepaid business services already used or activated, gift cards or iTunes cards, mobile phone recharges, and special orders and custom prints. In case you got a faulty product, you can get a refund or replacement by providing proof of purchase.

Summing Up

When it comes to buying high-quality office, education and home solution in Australia, Officeworks is the best choice to go for. Catering to businesses of all sizes and niche, educational institutions and even homes, the store provides a wide array of products at some of the best prices in the country.